Hayak Store – Return & Refund Policy
(Last updated 7 August 2025)
1. Our Promise
We want you to love every purchase. That’s why we give you 14 calendar days from the date you receive your order to change your mind and send it back—an extended window that goes beyond the minimum 7-day right of withdrawal set out in the Saudi E-Commerce Law, giving you extra peace of mind. legelaw.comExtra
2. Eligibility Checklist
To qualify for a return, the item must:
| ✔ Required | ❌ Not Accepted |
|---|---|
| Unused, unwashed and in original packaging with tags and accessories | Items marked Final Sale, clearance or personalized |
| Accompanied by the original receipt / invoice | Products with obvious signs of misuse, wear or damage |
| Returned with all free gifts, manuals or bundled items | Hygienic items (e.g., underwear, swimwear, pierced jewellery) once the hygiene seal is broken |
| Shipped back within 14 days of delivery | Perishable goods, digital downloads, gift cards |
If your product arrived damaged or defective, see Section 6 below.
3. Easy 3-Step Return Process
-
Request an RMA:
Email support@hayak.store within 14 days. We’ll issue a Return Merchandise Authorization (RMA) and shipping label. -
Pack & Ship:
Place the item(s) and the completed RMA form in a secure box. Affix the prepaid label or arrange drop-off with any courier of your choice. -
Inspection & Confirmation:
Once received at our Riyadh fulfilment centre, we’ll inspect your return within 3 business days and notify you of approval or rejection.
4. Refunds
-
Method: Refunds are credited to the original payment method.
-
Timing: Please allow 7-14 business days after approval for the amount to appear in your account.
-
Shipping Fees:
-
If the return is due to our error (wrong, faulty, or damaged item), we cover all shipping costs.
-
For “change-of-mind” returns, outbound shipping fees are non-refundable, and a flat SAR 25 return label fee will be deducted from the refund.
-
5. Exchanges
Need a different size or colour? Follow the same return steps, then place a new order once your refund is processed. This ensures the desired item is reserved for you.
6. Faulty, Damaged or Incorrect Items
Contact us within 48 hours of delivery with photos and your order number. We’ll offer:
-
Free replacement (subject to availability)
-
Full refund including shipping, or
-
Store credit
7. Late or Missing Refunds
-
Check your bank or card account again.
-
Then contact your bank; processing time often varies.
-
If you’ve done this and still have not received your refund, please email finance@hayak.store and we’ll be happy to help.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Refunds can only be made to the original purchaser’s payment method.
9. Contact Us
Hayak Store E-Commerce LLC
P.O. Box 12345, Riyadh 11456, Kingdom of Saudi Arabia
| ✉️ support@hayak.store
This policy is governed by the laws and regulations of the Kingdom of Saudi Arabia. We reserve the right to update it at any time; any changes will be posted on this page.